Legal & Operations

Terms of Service

Official travel terms, safari booking conditions, payment schedules, and cancellation policies governing our East Africa tours.

Guaranteed Permits

Direct coordination with RDB for official mountain gorilla and national park permits.

Transparent Pricing

Clear breakdowns of inclusions, lodging tiers, transport fees, and park entrance fees.

Rwandan Jurisdiction

Fully registered Rwandan tourism enterprise operating under standard tourism legal codes.

Document Status: Official Booking Agreement

Last Updated: October 2026

CLAUSE 01

Acceptance & Scope of Agreement

Welcome to Global Line Safaris ("Company," "we," "our," or "us"), a licensed safari and travel operator headquartered in Kigali, Rwanda (KG 7 Ave, Kigali, Rwanda). These Terms of Service & Booking Conditions govern your access to and use of our website (https://global-line-safaris.vercel.app) as well as all safari packages, tour bookings, private transport, guide services, and internship attachments facilitated by us.

By browsing our platform, submitting an inquiry, confirming an itinerary, or submitting a deposit or payment, you ("the Client," "Guest," or "Lead Traveler") agree to be legally bound by these terms on behalf of yourself and all members of your traveling party.

If you do not agree with any provision of these terms, please refrain from using our website or booking our safari services.

CLAUSE 02

Booking, Inquiries & Itinerary Confirmation

To provide custom itineraries and guarantee lodging and park access across Rwanda and East Africa, reservations follow a structured confirmation process:

Inquiries & Proposals: Initial inquiries, price estimates, and provisional itinerary drafts do not constitute a confirmed contract until official availability is validated and requisite deposits are secured.
Lead Traveler Representation: The person making the booking warrants that they possess legal authority to act on behalf of all persons named in the reservation and that all submitted traveler details (names, dates of birth, passport information) are accurate.
Permits & Availability: National park activities—including Volcanoes National Park Mountain Gorilla trekking, Golden Monkey trekking, and Nyungwe Forest Chimpanzee tracking—are subject to strict permit quotas governed by the Rwanda Development Board (RDB). Permitted slots can only be secured once permit fees are paid in full.
Binding Contract: A contract is formally established once we have issued a booking confirmation invoice following receipt of the agreed deposit or full payment.

CLAUSE 03

Pricing, Deposits & Payment Terms

Transparent pricing and secure payment handling are central to our customer commitment:

A. Safari Deposits & Park Permits

A non-refundable deposit of 100% of all government park permit fees (Gorilla, Chimpanzee, Canopy Walk, and National Park entry permits) is required immediately upon booking to secure your official RDB permits.
A deposit of 30% to 50% of the remaining safari package balance is required to secure accommodation reservations, custom 4x4 safari vehicles, and private driver-guides.

B. Balance Payments

The outstanding safari balance is due no later than 30 to 45 days prior to your scheduled tour commencement date, unless otherwise specified in your customized booking agreement.
For reservations made within 30 days of arrival, full payment (100%) is required upon itinerary confirmation.

C. Accepted Payment Methods & Currency

Payments may be executed via direct international bank wire transfer (SWIFT) or authorized merchant credit card payment links.
Prices are quoted in US Dollars (USD) or Rwandan Francs (RWF) as designated on your invoice. Clients are responsible for any intermediary bank transfer charges or foreign exchange transaction fees.

CLAUSE 04

Cancellations, Amendments & Refund Policy

If you must cancel or modify your safari, notice must be provided in writing to info@globallinesafaris.rw. Refunds are processed according to the following guidelines:

Official Wildlife & Park Permits: Rwanda Development Board (RDB) permits for Mountain Gorilla Trekking and Chimpanzee Tracking are 100% non-refundable and strictly non-transferable under official national conservation rules, except where statutory RDB force majeure provisions apply.
Cancellations 60+ Days Prior to Safari: Refund of package funds minus permit costs, bank charges, and non-refundable lodge booking commitments.
Cancellations 31 to 59 Days Prior: 50% refund of the safari package balance (excluding permit fees and committed lodge retainers).
Cancellations 30 Days or Fewer Prior to Safari: No refund is provided due to prepaid commitments made to lodges, transport fleets, and regional suppliers.
Itinerary Amendments by Client: We endeavor to accommodate adjustments where practical. Any additional fees charged by lodges or transport suppliers for requested date alterations will be passed to the client.
Unused Services: No refunds or credits are issued for missed tour segments, early departures, voluntary itinerary omissions, or unused hotel nights.

CLAUSE 05

Mandatory Travel, Health & Evacuation Insurance

Comprehensive international travel insurance is strongly recommended and mandatory for all clients participating in our East African wilderness safaris.

Your insurance policy must cover emergency medical expenses, international medical evacuation, wilderness search and rescue, trip cancellation and curtailment, personal baggage loss, and adventure activities including high-altitude forest hiking (as encountered in Volcanoes National Park and Nyungwe National Park).

Global Line Safaris accepts no liability for personal medical costs, hospitalization, or emergency transport fees incurred before, during, or after your journey.

CLAUSE 06

Passports, Visas & Health Regulations

Clients are solely responsible for ensuring that their passports are valid for at least six (6) months beyond their planned departure date from Rwanda and East Africa, and contain sufficient blank visa pages.

Travelers must obtain all required entry visas (such as the standard Rwanda Tourist Visa or the East Africa Tourist Visa covering Rwanda, Uganda, and Kenya) prior to departure or at eligible points of entry.

Travelers must comply with all mandatory health requirements, including Yellow Fever vaccinations (where applicable), malaria prophylactics, and park authority health guidelines. For the safety of endangered mountain gorillas and primates, park authorities will prohibit trekking access to any guest displaying symptoms of contagious respiratory illness (such as severe cough or flu).

CLAUSE 07

Operational Flexibility & Force Majeure

Wilderness expeditions and cross-country safaris operate in dynamic, natural environments. Global Line Safaris reserves the right to alter routes, substitute accommodation of equal standard, or reschedule game drives if necessitated by adverse weather, road accessibility, wildlife movements, park administration directives, or mechanical contingencies.

Force Majeure: We shall not be held liable or provide monetary compensation for delays, alterations, or cancellations caused by events beyond our reasonable control. Such events include acts of God, extreme climatic events, epidemics, government park closures, flight cancellations, civil unrest, or statutory travel prohibitions.

CLAUSE 08

Client Conduct, Wildlife Etiquette & Safety

To protect natural reserves and ensure guest safety, travelers must strictly adhere to field rules:

Follow Guide Instructions: Clients must comply with all instructions given by park rangers, professional safari guides, and wildlife trackers at all times.
Wildlife Distances: Strict minimum distances (e.g., 7–10 meters from mountain gorillas and chimpanzees) and park rules regarding flash photography, noise levels, and littering must be honored.
Right to Exclude: We reserve the right to decline or terminate the tour participation of any individual whose behavior is disruptive, abusive, dangerous to wildlife, or threatening to the safety and well-being of the group, with no refund entitlement.

CLAUSE 09

Website Content & Intellectual Property

All materials featured on this website—including photography, itinerary descriptions, text, logos, graphic design, layout, and brand elements—are the exclusive intellectual property of Global Line Safaris or its content licensors and are protected under Rwandan and international copyright and trademark laws.

You may view, print, or download itinerary summaries solely for personal, non-commercial travel planning. Republication, reproduction, scraping, or commercial exploitation of any site content without prior written permission is strictly prohibited.

CLAUSE 10

Limitation of Liability

To the maximum extent permitted by the laws of Rwanda, Global Line Safaris, its directors, safari guides, and employees shall not be liable for any indirect, consequential, incidental, or special damages, including personal injury, baggage loss, theft, emotional distress, or financial losses incurred during travel.

Our aggregate liability arising out of or in connection with any travel package or booking contract shall in no event exceed the total amount actually received by us from the client for the specific service in dispute.

CLAUSE 11

Governing Law & Dispute Resolution

These Terms of Service and any contractual relationship between you and Global Line Safaris shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of Rwanda.

Any controversy or claim arising from these terms or your safari tour shall first be resolved through good-faith amicable consultation. If an agreement cannot be reached within thirty (30) days, disputes shall be submitted to the exclusive jurisdiction of the competent courts of Kigali, Rwanda.

CLAUSE 12

Legal & Booking Inquiries

For any questions concerning these Terms of Service, booking terms, or formal travel contracts, please reach out to our management team:

Global Line Safaris

KG 7 Ave, Kigali, Rwanda

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM

Email: info@globallinesafaris.rw Call: +250 793 885 400

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